- Call Us:262-649-4900 ext.121
- Email us:jen@solidrootssupport.com
M-F: 7am-7pm, Sat: 8am-2pm
Helping you with your patients
Solid Roots is a support center designed with your patients in mind. We understand that the front office staff has a substantial amount of work to accomplish throughout each day, and we take the stress of answering phones and other growth tasks off of their shoulders while delivering the best patient-focused service.
We believe that communication is key
- Instant message capabilities for emergency calls
- Receive a daily action item report
- Receive a weekly & monthly performance report
- Maintain thorough documentation in patient charts
Do you know how much your missed calls are truly affecting your business?
Loss of Revenue
Every phone call is potential production in your chair.
Loss of Reputation
When people can't get through to your team, it reflects poorly on your practice.
Missing out on Referrals
Patients won't refer their friends & family if they had a bad experience trying to reach your practice.
About Us
Who?
We are a team of highly trained agents who create a culture that is an extension of your practice. Utilizing our staff means you don’t have to worry about interviewing, hiring, or training more staff, and can focus more on patients. Solid Roots has multi-lingual representatives so your Spanish and Hmong speaking patients will receive exceptional service as well.
What?
Our services are a la carte! No contracts or memberships. Decide which services would best help your front desk. Change your plan as your business grows.
- Call Handling and scheduling
- Recall/Recare Outreach, Inactive Patient Outreach, Unscheduled Treatment Management, and Administrative Bundle (new patient paperwork, statements, confirmation calls, cancellation list management)
- Daily HIPAA Compliant communication to your front office team
Why?
No contract! Switch services as your business grows. You will have a dedicated Solid Roots team who will be answering your calls, so your patients will become familiar with them, as will you. They are indeed an extension of your front desk!
We offer evening and weekend hours whether you are open or closed, so your patients are always taken care of.
Expert Support
Jen Graff
Client Success Manager
Jen is passionate about giving the best patient care possible. She has been in customer service/management for over 20 years and strives to ensure that her team is well-versed in how to listen to patients, empathize with them, and offer them viable solutions. She enjoys building and maintaining relationships with clients and getting to know how to best support them and their patients.
Jen is happily married to her best friend, and she and her husband have 3 very entertaining children. In her spare time she loves to read, be out in nature, and watch true crime documentaries.
5
+
Active Clients
15
k
Phone Calls Fielded
5000
+
Appointments Scheduled
999
k+
In Production Scheduled
What We Do
Explanation of Services
$4 per call answered
Pay for what you need- no subscription or contract! Most calls are to schedule appointments that add a lot of value to your schedule. Free up your in-office staff while never missing a single call. We can handle all of your incoming calls or act as a backup for when your staff is occupied with patient care.
$25 for every recall & inactive patient scheduled
Scheduling recall and inactive patients is just as important as gaining new patients.
If you have a list of patients who haven't found their way back onto the schedule in 6-24 months? Our team will contact all those inactive and recall patients on your behalf.
$25 for every unscheduled treatment scheduled
Treatment plans can be tricky to schedule once the patient leaves the office. Our team will contact the patient, walk them through the recommended plan, and get them scheduled.
New Patient Conversion
A New Patient call is worth an average of $4,000 in production. Our team has the time and expertise to talk with those patients, answer any questions they may have, and turn those calls into appointments. We have a 75% conversion rate!
Some of Our Clients
Client Testimonials
Delivering value
"The 'pay for what you use' model with no subscription lets me rest easy knowing we're only being charged when they actually deliver value.
Dr. Meinerz
Honest Teeth Dentistry
Client Testimonial
Incredible experience
"Having listened to call recordings from Solid Roots I can say firsthand they deliver an incredible call experience for a new or returning patient! That's very hard to replicate when not only are you working the telephone line, but also checking patients in and out on site.
Team Member
The Good Dentist
Client Testimonial
Working happier
"My front office team is so much happier working with the support of Solid Roots because they can truly focus on the patients inside of the office!"
